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Charter - General terms and conditions of sale
V2.100 - Date: 2015-03-19 09:27:31 +0100 (Thu, 19 Mar 2015) - Rev: 811 - (cbcweb1) - [page 022]
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News

04/01/2015

BUY "PASS AUTOCAR" ONLINE AND PAY YOUR PARKING CHEAPER

You can save 42.80€ per "Pass" by ordering online in advance

www.passautocar.paris.fr

•By paying your "Pass" by credit card, you can order it until the day before the trip.

•You can change the trip's date and the vehicle's registration until the day before the trip.

www.passautocars.paris.fr is a site of Paris City Hall for controlling the "bus pass" parking securities to be used by any bus parked in Paris.

To order your coach "Pass"on the site , your company must register prior to the first order.

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Frequently Asked Questions
  • I would like to change my e-mail address

    Hello,

     

    You can change your e-mail address by connecting to the PASS Autocar website, then, at the top right, clicking on your Surname and First name as displayed. Click on the ""Change"" button and change the content of the ""E-mail address"" line, inputting your new address. Then save the changes using the ""Change"" button. 

     

    Best regards

  • I would like to change the type of PASS Autocar

    Hello,

     

    We inform you that it is not possible to change the type of PASS Autocar (for example: PASS NUIT instead of PASS JOURNEE). 

    In the event of a change of type, only one request for reimbursement of the old package (if the request is made before the travel date) and one order of a new package is possible.

     

    Best regards

  • I would like to place a Disability pre-order

    Hello,

     

    We inform you that:

    • The time period required to place a Disabled pre-order is minimum ten days. The time period may be extended according to the method of payment: 

       - Immediate for payment by bank card.

       - For payment by bank transfer, at least ten days from the date the transfer was made.

       - For payment by cheque, at least ten days from the date the cheque was received.

       - For payment by administrative transfer, at least 50 days from the date the order was received.

    • These particular PASSES can only be purchased in advance and by pre-order over the Internet (once you have logged into your account on the website homepage, click on the button ""Order a Disabled PASS""). Send documentary evidence and payment to the authority in charge of the PASS Autocar. After the authority has validated your pre-order documents, you may proceed to payment of your order. Failing this, the usual PASS Autocar may be purchased at its full price.

    • The documentary evidence, a sworn statement that the organisation chartering the journey organises  transport for groups of disabled persons who are disability card holders, should be sent by fax to the no.+33(0).1.44.67.29.97. The organisation must also produce a photocopy of documentary evidence stating the link between the company purpose of the organisation and this transport for disabled persons.

     

    Best regards

  • I would like to change the usage date of a School or Disabled PASS

    Hello,

     

    We inform you that the usage date of a School or Disabled PASS cannot be changed by the user. 

    • In the case of a paid pre-order, return the documentary evidence of the pre-order, explicitly adding in handwriting the request for change of date by fax to the no. +33(0).1.44.67.29.97

    • In all other cases, place another pre-order.

     

    Best regards

  • I would like to change the name of my company

    Hello,

     

    You should send a message to technical support using the website messaging service and specifying the  nature of your request. Only the team in charge of administration of the PASS Autocar website can make changes to the company name or the SIRET code of your company in your account.

     

    Best regards

  • I would like to request reimbursement of a Coach PASS / School PASS / Disability PASS

    Hello,

     

    We inform you that:

    • Any request for reimbursement must be made before the usage date of the PASS Autocar / School PASS / Disabled PASS (except in an exceptional case such as bad weather if a prefectoral order is published).

    • To make your request for reimbursement, click on the number of the PASS Autocar / School PASS / Disabled PASS on the website to obtain the details page, then click on the button ""Reimburse"".

    • You must then fill in your bank details and choose the reason for the request for reimbursement. At the end of this form, there are several pages to print which must be sent by post: 

    Section du Stationnement sur Voie Publique 

    Division de l’Offre de Stationnement 

    15 boulevard Carnot 

    F-75012 PARIS 

     

    Best regards

  • I would like to pay by a method other than bank card

    Hello, 

     

    We inform you that to obtain a method of payment other than by bank card, a request should be made to the authority via the website (click on ""Write a message"" at the top right).

    Once the request has been validated by the car-park management, an electronic message of confirmation will be sent.

     

    Best regards

  • I would like to place a School pre-order

    Hello,

     

    We inform you that:

    • The time period required to place a School pre-order is minimum ten days. The time period may be extended according to the method of payment: 

       - Immediate for payment by bank card.

       - For payment by bank transfer, at least ten days from the date the transfer was made.

       - For payment by cheque, at least ten days from the date the cheque was received.

       - For payment by administrative transfer, at least 50 days from the date the order was received.

    • These particular PASSES can only be purchased in advance and by pre-order over the Internet (once you have logged into your account on the website homepage, click on the button ""Order a school PASS Autocar""). Send documentary evidence and payment to the authority in charge of the PASS Autocar. After the authority has validated your pre-order documents, you may proceed to payment of your order. Failing this, the usual PASS Autocar may be purchased at its full price.

    • The documentary evidence, a document which can be printed from the site and which must expressly state the name and address or the login name of the school or recognised institution, as well as the signature and stamp of the institution, should be sent by fax to the no. +33(0).1.44.67.29.97

     

    Best regards

  • I would like to change the usage date of a Coach PASS

    Hello,

     

    We inform you that it is possible to change the date of a parking package under the following conditions: the change must be made on the day before the date of the initial journey at the latest, without exceeding the period of validity of the package (6 months from the purchase date).

    To do this:

       - click on change (in the event that the PASS has already been printed and its usage date is not the same day: you will be asked to confirm the cancellation request, then to click on a link which will be sent immediately to you by e-mail, for confirmation of this cancellation request).

       - click on the usage date of your PASS in the list of your PASS Autocar.

       - enter the new date

       - remember to print your PASS Autocar to give it to the driver before the departure date.

     

    Best regards

  • I am unable to print a PASS Autocar or a receipt

    Hello,

     

    In the event of a problem printing a document from the PASS Autocar website,

       - If the document is displayed on your screen but you are not able to print it

           - please contact your technical support to check your printer settings. 

       - If the document does not diplay on the screen

           - please install the Adobe Acrobat Reader software allowing PASS Autocar document to be read and printed.

       - If the document is not diplayed on the screen when the Adobe Acrobat Reader software is installed.

           - please use the ""Send by e-mail"" button which is next to the ""Print"" button. You will receive the  document by e-mail and it should be possible to open it from your message.

     

    For a better user experience of the PASS Autocar website, please use the latest version of your internet browser, e.g. ""Mozilla Firefox"" or ""Google Chrome"".

     

    Best regards

  • For each payment method, what is the time period required for validation of my order?

    Hello,

     

    We inform you that the time periods for obtaining a PASS or coach units are the following:

       - Immediate for payment by bank card.

       - For payment by bank transfer, at least ten days from the date the transfer was made.

       - For payment by cheque, at least ten days from the date the cheque was received.

       - For payment by administrative transfer, at least 50 days from the date the order was received.

    Best regards

  • What is the maximum amount for a payment by bank card?

    Hello,

     

    Purchase by bank card is limited to €20,000 with immediate release of units.

    Best regards

  • I don't have a SIRET number to create an account

    Hello,

     

    We inform you that you can put  XXXX as the SIRET no. when creating a PASS Autocar account.

     

    Best regards

  • I would like to change the registration plate number on my Coach PASS

    Hello,

     

    We inform you that it is possible for you to change the registration number of the vehicle assigned to a PASS Autocar as long as it has not been used. 

    To do this:

       - If the usage date of the PASS is for the same day

          o click on the registration plate number in the list of your PASS Autocar

          o enter the new registration number

          o print your PASS Autocar with the new registration number. If your coach has already left, the PASS Autocar can be printed again if needed in a PASS Autocar car-park.

       - If not

          o click on change (if the PASS has already been printed and its usage date is not for the same day: you will be asked to confirm the cancellation request, then to click on a link which will be sent immediately to you by e-mail, for confirmation of this cancellation request).

          o click on the registration plate in the list of your PASS Autocar

          o enter the new registration number

          o print your PASS Autocar with the new registration number.

     

    Best regards

  • I would like to fit my coach with a particle filter (FP) to upgrade its EURO standard (and be eligible for the Season Ticket PASS).

    Hello,

    In response to your request, we inform you that Paris City Hall:

    •is generally in favour of the principle of installing (a) filter(s) on coaches, allowing cost-effective  upgrades of the vehicle's EURO standard by a ""retrofit"" carried out in accordance with the terms of the decree, and limiting its particle emissions.

    • is currently making enquiries with the services of the State in order to find out the certification method which will apply to ensure compliance of the retrofit, even though this will not result in a change of the vehicle registration document. 

    • is waiting for this reply from the State authorities to determine the practical terms (type of document to be provided) for the eligibility of retrofitted vehicles for the Season Ticket PASS and the associated preferential rates.

     

    Best regards

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